Coupled with her ability to tailor communications to all levels of an organization ensures that the discoveries and learning can be purposed by everyone for great results.

Hannah conducted research into many of the Media and Entertainment industry’s most complex workflows across many of the leading studios around the world, uncovering commonality and opportunity that inspired the business to pursue new growth. Her ability to go deep and get at the detailed essence the Design and Product teams need, as well as the core essence essential for leadership buy in to an opportunity is a rare skill in a individual.”

— Product Director, Procure Technologies

She leads by example, inspiring those around her with her strong work ethic, integrity, and commitment to research excellence.

She has a unique ability to create an environment that fosters growth and development, allowing her team to flourish and provides the necessary support, guidance, and challenges to help us gain valuable experience and advance our careers in research.

As my manager, Hannah proved to be an invaluable support system, while encouraging me to step out of my comfort zone and take on new challenges. Her belief in my abilities provided me the confidence to expand my skillset and meet challenges head-on. Hannah has a keen eye for identifying opportunities for professional growth and ensures that her team members have the resources and guidance needed to succeed.She provides clear and valuable feedback, helping us navigate through complex problem spaces and driving us towards innovative solutions. Hannah is an exceptional leader and researcher who has made a lasting impact on me personally and professionally.”

— Snr UX Researcher, Attest

Before I worked with Hannah I had a working knowledge of user research, enough to recognise how important it is, but not really as a discipline. She's not just good at her job, she makes everyone around her good at it too.

She's a very down to earth person, motivated and enthusiastic. I've seen her act as a defacto manager towards others when needed, helping to guide them in the right direction with a just firm enough hand. She brings the right attitude to ensure the project overall gets done, and to a very high standard.

She'll roll up her sleeves and dig in when it's warranted, just as comfortably as when she's defining strategic direction for an organisation's research approach.Hannah describes her role as being on the intersection of product and design, and having her there always makes both functions work much more effectively. Research is one of those things that you don't truly appreciate how valuable it is until you've done it, and Hannah is the best in the business.”

— Head of Product. Framestore

This is something that I’ve frequently observed as only deliverable by a truly competent and experienced researcher who has spent time in the trenches, and can counsel their product team on where to invest their precious time, to deliver the best outcomes.

She accelerated foundational design research capability, leading the delivery of qualitative customer research and strategic insight for an enthusiastic global customer base. This had struggled to gain traction prior to her arrival in a complex organisational environment populated across functions by many demanding senior stakeholders, with strong, opinionated personalities, who didn’t always readily perceive the value of qualitative research.

Hannah impressed with her technical competencies as an effective, action-oriented mixed-method researcher. Her agency background meant she worked methodically, but quickly, balancing customer needs with business strategy. She established scalable, repeatable processes, ways of working, capability development initiatives across functions, cultivating her product teams’ trust by demonstrating a sound knack for helping them navigate their decision making and prioritisation needs.”

— Global Product Design Operations, VP Design, Xero

She could have been travelling for days, working long hours and in various time zones, but still stays committed to delivering above expectations. She knows her stuff too, making her presentations engaging and incredibly insightful. It helps that she's a great presenter. As you can see, I'm a big fan and she comes highly recommended by me”

— Copy Chief, Brand and TOV Consultant

I had the pleasure of working very closely with Hannah on the Asset Lifecycle Project at Autodesk. Hannah’s involvement meant we focused on the right problems from the onset. Not only at a tactical level and by supporting our recurring partner research with planning, analysis, discussion guides and beyond.”

— Head of Experience Design, Framestore